Britton BMI was born in 1989, but our story really started in the mid-1960s. We started out cleaning small banks and retail stores. The 70’s and 80’s generated years of growth, mergers, and acquisitions.
Before they knew it, the founding partners were working with large businesses internationally, establishing a global janitorial maintenance service. Seizing an opportunity to branch out, the founding partners launched Britton BMI with the goal of delivering unmatched quality by utilizing the industry’s best practices with the personal touch of a small business.
Britton BMI’s unique history provides us with an unprecedented understanding of the industry. Our family values play a role in all of our decisions, and our global experience means we pay attention to the details. The result is a spotless record of unmatched customer experience, and many lasting relationships with clients who have become friends.
“Britton BMI’s mission is to help businesses shine by providing unmatched customer service and premiere commercial cleaning solutions. We will passionately pursue excellence by consistently delivering top-quality results and building customer relationships that last.”
- Excellence. We are committed to providing results and customer service that exceed all expectations.
- Hard Work. We don’t hesitate to put in the time and effort necessary to achieve optimal results.
- Teamwork. We know that our team works best when we communicate and collaborate effectively.
- Continuous Improvement. We will never stop innovating and searching for methods and technologies that can help us do better.
Our attention to customer service and detail sets us apart. We pride ourselves on quality assurance, and use comprehensive analytics to ensure we are performing out best and exceeding customer expectations.
When you decide to partner with Britton BMI, we follow a specific, three-pronged framework to personalize a cleaning strategy tailored to your unique needs.
As soon as we are awarded the contract, our process begins. In the 30 days prior to contract start, we begin planning. During the planning phase, we:
- Review building policies and procedures
- Conduct an access control evaluation
- Conduct day staff interviews
- Organize tenant meetings
- Develop a project manual
- Design a staffing plan
- Conduct screening and on-boarding
- Hold orientation and training
During the critical implementation phase, our goal is a seamless transition with zero defects. Our transition team will be on site daily to ensure every detail has been covered, and to answer questions and assist your tenants with any needs that may arise. During these first few weeks, the transition team will evaluate staffing and work flow patterns, identify key areas, and discover opportunities to create efficiencies. Every element of the process is then combined to create a customized solution for each client.
Once the transition is complete and your cleaning solution has been fully customized, your day-to-day needs will be handled by one of our professional account executives. With our high-touch account management strategy, we become an extension of your management team. You will be provided with:
- Daily updates of tenant visits & communications
- Weekly inspections
- Quarterly tenant audit
- Annual online survey
All aspects of our account management strategy work synergistically to ensure we are preforming consistently at our best.