Doing Our Part to stop the spread of COVID-19
In the midst of a worldwide pandemic, commercial cleaning services have never been more important to the safety and well-being of our clients and patrons. We have always provided an exceptional portfolio of daily and ancillary services to meet all of our clients’ cleaning needs, and now we’re proud to do our part in helping stop the spread of COVID-19 by adding a variety of disinfecting solutions to our service offerings.
WHO WE ARE
We are a professional cleaning services company located in Plano, Texas. For nearly 30 years, we’ve helped businesses on the local, regional, and national level shine with the most efficient, outstanding custodial services available. We know maintaining a clean building is the most important factor in your lease retention and workspace productivity. It’s the first thing your potential clients, customers, and employees notice, and we are passionate about ensuring the best possible first impression.
Our Foundational Pillars
Our outstanding customer service will exceed your expectations thanks to our innovative quality assurance platform. Britton BMI consistently collects project data through a performance-based tracking system that organizes, schedules, and identifies efficiencies and challenges. It also measures data for quality control. This systematic approach to cleaning allows centralized communication, and keeps everyone accountable and performing their best.
HIGH-TOUCH ACCOUNT MANAGEMENT
Since each of our account managers only oversees a small portfolio of properties, they’re available for consistent, reliable, hands-on interaction with each customer. They’ll ensure that our friendly crews are doing their best work, helping you stay ahead of building maintenance and attract prospective clients and top talent.
ADVANCED TECHNOLOGY
Our outstanding customer service will exceed your expectations thanks to our innovative quality assurance platform. Britton BMI consistently collects project data through a performance-based tracking system that organizes, schedules, and identifies efficiencies and challenges. It also measures data for quality control. This systematic approach to cleaning allows centralized communication, and keeps everyone accountable and performing their best.
CLEANTELLIGENT
• Real-time data on the cleanliness of your facility
• Updates on your building’s inspection reports, surveys, and reviews
SUPERIOR PROCESS
Switching to a new commercial cleaning services provider can be intimidating. No one can afford to endure mistakes and missteps while the new provider gets up to speed. Our global expertise, combined with an intimate knowledge of local markets gives us a unique advantage in customizing a cleaning solution that serves each client’s unique needs from day one. Our goal is to ensure a smooth and seamless transition with zero defects.
EMPLOYMENT SCREENING
• Criminal background checks
• Drug screenings
• Employment authorizations
TRAINING
• New employee orientation
• General life/safety training
• Product handling
• Building procedures/project protocols
• Job specific training
EMPLOYEE INCENTIVE PROGRAMS
ETHICAL COMMITMENT
We make environmentally-conscious cleaning a priority. Green buildings save important resources and create safer work environments for your employees and ours. From the chemicals we choose, to our microfiber mops and dusters, we are committed to ethical, sustainable cleaning practices.
HOW GREEN CLEANING BENEFITS BUILDINGS
• Improves indoor air quality
• Makes facilities healthier
• Attracts new tenants
• Increases tenant retention
• Increases productivity
• Improves morale
• Reduces sick days and associated healthcare costs
HOW GREEN CLEANING BENEFITS BUSINESSES
• Reduces operations and maintenance costs
• Reduces tenant complaints
• Product handling
• Improves indoor environment
• Increases building value
OUR TEAM
PROFESSIONAL. PROACTIVE. CONSISTENT.
We focus on getting the right people in the right positions, and encouraging a sense of ownership in our staff. We’re proud of our industry-leading incentives such as sign-on and referral bonuses, and rewards for excellent performance and tenure. Our talent is happy, focused, and motivated to keep your property clean.
OUR LEADERSHIP
Britton BMI is a commercial janitorial services company with 30+ years of experience serving local, regional and national clients throughout Texas and the Southwest. We serve local, regional, and national clients of all sizes. We bring both corporate and family business experience, the industry’s best practices and the latest technological advances to establish the most effective quality cleaning solutions with a commitment to constantly improve.
GRANT NEEL
PRESIDENT/OWNER
Grant Neel followed in the footsteps of his father, entrepreneur and Britton BMI founder, Eddie Neel. The father and son duo built the company together on one guiding principal: at the core of every great business is great people. Grant now has more than 30 years of experience providing high-quality services at affordable prices. He is always striving to find better ways to serve his clients through customized workflows and constant technological improvements.
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SUE HENSLEE
ADMINISTRATION
Sue Henslee is responsible for all administrative AP and AR. She brings a unique perspective with 10 years of sales experience and 15 years of administrative experience. Prior to joining Britton BMI in 2016, Henslee oversaw all administrative duties for a global facilities management and maintenance company serving both the commercial and educational markets.
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AARON FOWLER
ACCOUNT EXECUTIVE
Since 2016, Aaron Fowler has been overseeing all daily account management responsibilities for an assigned portfolio of accounts at Britton BMI. Having spent 4 years in supply sales and operational logistics, he also serves as our resident supply solutions specialist. He previously worked as an outside sales representative for a global industry supplier.
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KENDRA YANCHAK
ACCOUNT EXECUTIVE
Kendra Yanchak joined the team in late 2019 and is responsible for managing accounts and relationships of an assigned portfolio. She has more than 15 years of experience in business operations, sales, leadership development and customer service. Prior to joining Britton BMI, she served as an Executive responsible for building teams and leveraging strategic partnerships to run successful Health and Wellness facilities.
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JEAN-MICHEL BARBOSA
GENERAL MANAGER-CONSTRUCTION SERVICES (Operating as CleanServe Pro, LLC)
Jean-Michael Barbosa handles all estimates and operations for CleanServe Pro, Britton BMI’s sister company that provides commercial construction cleaning. Barbosa served in the French Navy before receiving his degree in accounting and moving to the United States. He began working in property management, and served as a property manager/accountant for several multi-family properties before joining CleanServe Pro in 2016. He is multilingual, speaking English, Spanish, French, and Portuguese.
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MELISSA McARTHUR
BUSINESS/DEVELOPMENT
Melissa McArthur handles business development and sales. She has more than 10 years of experience executing company B2B sales and operational objectives. Before coming to Britton BMI in 2018, she managed a team that was responsible for contract compliance, implementation, and delivery in the medical industry.
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BUILDING OWNERS AND MANAGERS
We offer a full line of eco-friendly cleaning solutions for your day and night cleaning needs designed to increase value of your property and protect your asset. As part of our facility maintenance services, we also provide tenant education and training programs in green cleaning, recycling, disease prevention and control and pandemic protocols.
BUILDING OCCUPANTS
Employers lose millions of dollars each year in lost productivity each year due to employee illness. You can boost employee health and productivity in your office by keeping your area free of dirt and harmful contaminants. Britton BMI offers a full line of additional services to serve each tenants unique needs such as carpet cleaning, kitchen services, event and seasonal services, and much more. Explore our full line of specialty care services to customize a cleaning solution that works for you.
CLIENTS & AFFILIATIONS
Britton is committed to providing exceptional value to our clients & affiliates.
WE’RE PROUD TO WORK WITH
OUR AFFILIATES
BOMA TOBY (The Office Building of the Year) Awards
Britton BMI is an official keystone parter of BOMA and has proudly been the service provider for 12 BOMA TOBY winners, including the international winner in 1991 and 2003.
Leadership in Energy & Environmental Design (LEED) and Green Seal Certified
We service several LEED and Green Seal certified properties, and participated in the certification process with many of our premier properties.