About Us
Britton Building Maintenance, Inc., based in Plano, Texas, stands out as a premier full-service boutique commercial cleaning company. Founded by Eddie Neel, who brings over five decades of industry expertise, Britton was shaped by his extensive tenure with global cleaning giants throughout the 1970s and 1980s. Eddie leveraged his wealth of knowledge and experience to establish Britton with a firm commitment to prioritizing their workforce — a philosophy ingrained in the belief that taking care of employees fosters exceptional client care.
Today, Britton continues to uphold these foundational principles as the cornerstone of its corporate culture. It provides top-tier cleaning solutions, distinguished by high-touch account management, cutting-edge quality assurance practices, and a steadfast dedication to its people-first approach.
OUR DIFFERENCE
Britton BMI’s unique history provides us with an unprecedented understanding of the industry. Our family values play a role in all of our decisions, and our global experience means we pay attention to the details. The result is a spotless record of unmatched customer experience and many lasting relationships with clients who have become friends.
OUR MISSION
At Britton Building Maintenance, Inc. (Britton BMI), our mission is clear: to deliver a comprehensive range of superior cleaning solutions for our valued client partners. We are committed to supporting this mission with unparalleled customer service, ensuring that every interaction reflects our dedication to excellence.
OUR CORE VALUES
- Excellence . We are committed to providing results and customer service that exceed all expectations
- Hard Work. We don’t hesitate to put in the time and effort necessary to achieve optimal results.
- Teamwork. We know that our team works best when we communicate and collaborate effectively.
- Continuous Improvement. We will never stop innovating and searching for methods and technologies that help us excel.
The Britton BMI Difference
Our attention to customer service and detail sets us apart. We pride ourselves on quality assurance and use comprehensive analytics to ensure we are performing our best and exceeding customer expectations.
When you decide to partner with Britton BMI, we follow a specific, three-pronged framework to personalize a cleaning strategy tailored to your unique needs.
PREPARE
As soon as we are awarded the contract, our process begins. In the 30 days prior to the contract start, we begin planning. During the planning phase, we:
- Review building policies and procedures
- Conduct an access control evaluation
- Conduct day staff interviews
- Organize tenant meetings
- Develop a project manual
- Design a staffing plan
- Conduct screening and onboarding
- Hold orientation and training
IMPLEMENT
During the critical implementation phase, our goal is a seamless transition with zero defects. Our transition team will be on-site daily to ensure every detail has been covered and to answer questions, and assist your tenants with any needs that may arise. During these first few weeks, the transition team will evaluate staffing and workflow patterns, identify key areas, and discover opportunities to create efficiencies. Every element of the process is then combined to create a customized solution for each client.
MAINTAIN
Once the transition is complete, and your cleaning solution has been fully customized, your day-to-day needs will be handled by one of our professional account executives. With our high-touch account management strategy, we become an extension of your management team. You will be provided with:
- Daily updates of tenant visits & communications
- Weekly inspections
- Quarterly tenant audit
- Annual online survey
All aspects of our account management strategy work synergistically to ensure we are performing consistently at our best.